top of page
Decibel0.ai promises 3 things no other ITOps tool can:
#1.
Utter commitment to mid market teams
Decibel0 isn't an overlooked offshoot of a larger IT platform, and we're certainly not a stripped-down version of a pricey alternative.
Our mission is to create the ultimate Support and IT toolkit, aiming to be the #1 choice for small businesses — and we're fully committed to that path.
#2.
AI that actually works
AI that cuts through the noise; auto triaging requests, surfacing the right context, and suggesting next actions in real time. No black boxes or gimmicks, just practical AI that helps your support and IT Ops teams move faster and make better decisions.
You stay in control, with AI that’s transparent, configurable, and built for real-world workflows.
#3.
One low price, and no upcharges
With no predatory pricing for maximum profits, our priority is keeping Decibel0.ai genuinely affordable for our users.
That’s why we offer a straightforward $39/user price that covers everything — alert noise reduction, incident management,On-call SSO, etc.
One place, not all over the place.
Traditional incident management breaks down when alerts, conversations, tickets, customer data, and internal notes are scattered across tools. Important context gets lost, issues fall through the cracks, and SREs waste time hunting for information instead of resolving incidents.
With everything unified in Decibel0.ai, your IT team always knows where monitoring data, runbooks and workflows live. You can onboard developers faster, resolve issues quicker, and deliver consistent support at scale. This is how modern DevOps teams stay organised and keep customers happy everywhere.
For teams drowning in alerts:
This is what on-call actually looks like today:
Incident response is broken, and everyone just lives with it.
60–70% of your alerts are false positives — and they keep paging you anyway.
An unresolved false positive doesn't just interrupt you once. It pages you again every 2–3 hours until someone manually suppresses it. Engineers lose sleep over alerts that were never real.
Context lives in twelve different places, and you have to assemble it yourself.
During an incident, the real work isn't fixing the problem. It's the cognitive labor of stitching together a picture from tools that were never designed to connect.
Your runbooks are either missing, stale, or nobody configured them.
For known incidents, a good runbook is the difference between a 2-minute fix and a 45-minute investigation. But across hundreds of microservices, runbooks frequently become stale.
Get more done with less manpower and with minimal errors.
High Velocity
Achieve more at high velocity
Go beyond the standard analytics with our complete Business intelligence tool provided out of the box.
Superior Analytics and Reports
Less Workload
Omni channel collaboration that lets everyone from agents and customers to engineers and IT Ops to collborate under one roof and work more efficiently.
Collaboration
Collaboration in Incident Management
Incident Reports and RCA tool that gives time back, so that your team can focus on the more important things.
In Depth Root Cause Analysis
.png)
The first Incident management software that lets everyone, from SREs and IT Ops to engineering managers and department heads to collborate under one roof to remediate more efficiently.
Collaboration
Collaboration in Incident Response
Build stunning status pages and showcase your reliability, communicate transparently, and turn incidents into trust-building moments.
Status page for Real time updates
This is what the Decibel0
playbook looks like:
Predatory
Pricing
#2.
100% Honest Pricing
-
One single price tier.
-
No upgrades or hidden costs.
-
No breaking up of modules for up-sell.
-
Ever increasing prices.
-
Forced to 'upgrade' to use the same features you had before.
Frustrating
Support
#3.
Empowered Support
-
One single price tier with no contracts.
-
No upgrades or hidden costs.
-
No breaking up of modules for up-sell.
-
Chatbot that gives you the wrong answers.
-
Must pay extra to speak to a real person.
-
Every issue must get escalated to someone else before you get help.
And it's playbook
Our customers trust.
"Much easier to track progress"
"Better at supporting our SREs"
"Reduced miscommunication"
"Fewer Support calls"
"More in control"
"Performance tracking has improved"
"I feel more organized"
"Less stress"
"This made me a hero"
"Closed tickets in record time"
"We never forget"
"We're better coordinated"
"IT Helpdesk is my favourite"
"Balls don't drop"
"No need to do daily check-ins"
"Decibel0 support has been a game changer for me"
"Quicker turnaround"
"More effective with much less effort"
"We got peace of mind"
Simple Pricing Plans with no hidden costs
Standard Plan
Enterprise Plan
$79
per user
per month
Plans are billed annually with first 7 days as trial period.
Trial period has no-questions asked Refund policy.
bottom of page